Returns Policy

Twistees Print on Demand Returns Policy

At Twistees, we strive to provide you with high-quality, personalized products that meet your expectations. If, however, you find a defect in your personalized item, we are committed to addressing the issue promptly. Please review our Print on Demand Returns Policy below for information on returning defective items.

Returns Criteria:

All returns must be initiated within 30 days from the date of delivery.
Returns are accepted only for personalized items with defects.
Defects include errors in printing, manufacturing, or any other issues that impact the quality of the product.
Returns will not be accepted for personalized items due to customer errors (e.g., typos in provided text, choice of design).

Return Process:

To initiate a return, please contact our customer service team at customer-service@twistees.com with the following details:

Order number
Description of the defect
Clear photos of the defective item
Our customer service team will assess your request and provide instructions on how to proceed.

If the return is approved, you will be provided with a return authorization and instructions on where to send the item.

Return Address:

Twistees
5 Cross Street
Barnstaple
EX31 1BA
United Kingdom

Important Notes:

Please ensure that the item is securely packaged to prevent damage during transit.

We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of the returned item without tracking.

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or replacement.

Refunds will be processed using the original payment method, and replacements will be dispatched promptly.

Customers are responsible for the cost of return shipping unless the return is due to our error.

Contact Information:

If you have any questions or concerns about our Print on Demand Returns Policy, please contact our customer service team at help@twistees.com.

Thank you for choosing Twistees. We appreciate your understanding and cooperation regarding our returns policy.